Terms & Conditions

BILL MUST BE PAID & DEVICE COLLECTED WHEN IT'S DONE – IT WILL BE RECYCLED IF NOT PICKED UP WITHIN 15 DAYS

New York State Code: § 180. Artisans' Lien on Personal Property

Under New York State law, any person who makes, alters, repairs, or performs services on personal property at the request or with the consent of the owner has a lien on that property. This lien covers reasonable charges for the work done and materials provided. The property can be retained until such charges are paid.

Our Policy:

Free Estimates: Our estimates are provided free of charge. If you agree to the repair service, your device will be returned to you upon payment. If payment is not made, TECH STATION will retain possession of the device until payment is received.
Non-Payment Consequences: If payment is not made within 15 days after we notify you that the repair is complete, your device may be recycled in accordance with our e-waste management contract or resold.
Free Estimate Devices: If you leave your device with us for a free estimate, no payment is required. However, if you do not pick up your device within 15 days after we notify you that the estimate is complete, the device may be recycled.
Soldering Work: Please note that any soldering work performed as part of a repair is non-refundable. This includes labor costs associated with soldering, as this type of work is intricate and irreversible.
Notification and Responsibility: While we make every effort to contact you when your repair is complete, it is ultimately your responsibility to check in with us. The 15-day period starts from the moment we log that your repair is complete in our system. Claims such as "I don't check my voicemail often" or "I didn't get your call" will not exempt you from the 15-day rule.

WE'RE ALLOWED TO WORK ON YOUR DEVICE

Authorization and Acknowledgment of Repair Risks

By authorizing Tech Station to undertake repairs on your device, you acknowledge and accept the inherent risks associated with the nature of such services. Repairs, particularly those involving intensive procedures such as soldering, carry the potential for unforeseen complications or failures. While we exercise the utmost care and professionalism, there remains a possibility that certain repairs may not be successful.

You agree that by leaving your device with us, you accept the risks that may result in further damage, malfunction, or complete failure of the device. Additionally, Tech Station assumes no liability for any loss of data or other unintended consequences that may arise during or after the repair process. It is understood that the responsibility for data backup and protection lies solely with the customer prior to the commencement of any repair work.

By proceeding with our services, you expressly release Tech Station from any claims related to the aforementioned risks.

ACCEPTED PAYMENT METHODS

Payment methods accepted are cash, VISA, MasterCard, or Discover. No other forms of payment are acceptable, and we reserve the right to keep a device until payment is rendered via an acceptable payment method.

WE DO NOT TAKE RESPONSIBILITY FOR COSMETIC FLAWS

The way we state the condition of the item in the notes of item prior to repair is a brief overview, and does not denote all possible defects & problems with the device to be repaired. This may be edited as more problems are found, even after form is signed. Any preexisting defects, or future defects that come up as a result of preexisting defects are not the responsibility of, or warranted by, Tech Station or any of its members. You accept by signing this document that how we state a device's condition is how it was received, and that no defects or problems we state were caused by us. You acknowledge that Tech Station is not liable for any defects or problems with a device unless we specifically take responsibility for such problem or defect.

We are not responsible for any scratches, dents, dings, etc. Most devices we receive are heavily damaged already. We have very strict procedures on how we handle customer devices so they leave in the same or better cosmetic condition than they came in, but in no way can we be held liable for any perceived cosmetic issues, such as - “this scratch wasn't here when it was dropped off.”

WE ARE IN NO WAY, SHAPE, OR FORM RESPONSIBLE FOR YOUR DATA OR HARD DRIVE

At Tech Station, we are committed to providing reliable data recovery and transfer services. However, it is essential to understand the inherent risks involved in handling data storage devices. By engaging our services, you agree to the following terms:

Customer Responsibility: It is your responsibility to thoroughly check and verify the integrity of your data in-store before leaving our premises. Once you have confirmed that your data has been successfully transferred or recovered, you will be required to sign a waiver of liability. This waiver acknowledges that you have reviewed and are satisfied with the service provided, thereby releasing Tech Station from any further responsibility regarding your data.

Waiver of Liability: You explicitly acknowledge that Tech Station is not liable for any data stored on your device in relation to any of our services. We strongly recommend that you back up your data before bringing your device in for service. By signing this document, you agree that Tech Station will not be held accountable for any data loss, corruption, or damage that may occur during the repair, recovery, or transfer process.

Understanding Hard Drive Risks: You recognize that hard drives and other storage media (including solid-state drives, solid-state hybrid drives, and flash memory) are inherently volatile and can malfunction at any time. You agree that any malfunction of these devices, whether during or after our service, cannot be attributed to Tech Station, and we cannot be held responsible for any resulting data loss or hardware failure.

Data Recovery Procedure: In the process of data recovery, it may be necessary to dismantle or alter components of your storage device. You understand and agree that these parts may not be returned to you unless you explicitly approve the associated estimate. By proceeding with our services, you accept that some components of the storage device may not be recoverable or returned.

Final Acceptance: By signing this document, you confirm your understanding and acceptance of these terms, and you release Tech Station from any liability related to your data or storage devices.

WARRANTY INFORMATION

The limited warranty on service is 20 days for LCD screen replacements, 1 year for hard drive and memory replacements, and 1 month for motherboard repairs and replacements. The warranty may be voided by further physical damage to the device, negligence, or liquid damage. The warranty applies only to the specific part we have replaced and not to any other issues or parts of the device. We repair delicate devices that break easily. If you are here, the device has likely already been mistreated by a drop, spill, or shock of some sort. You accept that any future issues with other functions on the device are related to prior damage, not our workmanship. We offer warranty service only—not refunds. If you decide you no longer want a service performed, for any reason, the technician must undo the repair work in order for no monies to be owed to Tech Station.

WARRANTY DOES NOT COVER IF YOU CRACK IT AGAIN

The warranty does NOT cover a device that has cracked again. By signing this document, you accept the following:

A screen cannot crack on its own. A screen only cracks when physically impacted.
It is your responsibility to inspect the device before receiving it back from us to ensure it was not returned to you cracked.
There must be a minimum of four (4) dead pixels on the LCD in order to qualify for a warranty replacement.

LITIGATION & DAMAGES SOUGHT BY CLIENT CANNOT EXCEED THE COST OF SERVICE PROVIDED.

In recognition of the relative risks and benefits of the project to both the Client and the Consultant, the risks have been allocated such that the Client agrees, to the fullest extent permitted by law, to limit the liability of the Consultant to the Client for any and all claims, losses, costs, damages of any nature whatsoever, or claims expenses from any cause or causes, including attorneys’ fees, costs, and expert witness fees and costs. The total aggregate liability of the Consultant to the Client shall not exceed the Consultant’s total fee for services rendered on this project. This limitation is intended to apply to any and all liability or cause of action, however alleged or arising, unless otherwise prohibited by law.

If a device is brought in with pre-existing issues and the customer has not informed our staff about its non-functioning condition, Tech Station is not liable for any further complications or damage. The customer acknowledges that failure to disclose such information absolves Tech Station of any responsibility related to the device's condition.

CUSTOMER ACKNOWLEDGES THERE ARE NO DIFFERENT LEVELS OF BROKEN.

Not all devices are fixable. If we receive a liquid-damaged device that turns on 10% of the time, and we are unable to fix it, and it now only turns on 5% of the time, the customer acknowledges that the device was initially broken and is still broken. The customer acknowledges that a non-functioning device cannot be made "more broken" and that no liability can be held against Tech Station or implied for any no-fix repair ticket where no repairs are completed and no charge is made to the customer.