Terms & Conditions

Welcome to Tech Station!

These Terms and Conditions outline the rules and regulations for using our services. By accessing this website and/or using our services, you accept these terms in full. Do not continue to use Tech Station if you do not agree with all of the Terms and Conditions stated here.​

 

1. Service Authorization & Repair Risks

By authorizing Tech Station to repair your device, you acknowledge and accept the inherent risks associated with such services. Repairs, especially those involving intensive procedures like soldering, carry the potential for unforeseen complications or failures. While we exercise the utmost care and professionalism, there remains a possibility that certain repairs may not be successful or may result in further damage, malfunction, or complete failure of the device. You agree that Tech Station assumes no liability for any loss of data or other unintended consequences that may arise during or after the repair process. It is your sole responsibility to back up your data before repair. By proceeding with our services, you expressly release Tech Station from any claims related to these risks.

 

 

2. Estimates & Payments

Free Estimates: We provide free estimates for all repair services. If you agree to proceed with the repair, payment is due upon completion.

Accepted Payment Methods: We accept cash, VISA, MasterCard, and Discover. No other forms of payment are accepted.

Non-Payment Consequences: If payment is not made within 15 days after we notify you that the repair is complete, your device may be recycled in accordance with our e-waste management contract or resold.

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3. Unclaimed Devices

Devices not collected within 15 days after notification of repair completion will be considered abandoned. Tech Station reserves the right to recycle or dispose of abandoned devices without further notice.

 

 

4. Shipping & Handling

Tech Station is not responsible for any loss, damage, or delay of devices during shipping. Shipping is handled by third-party carriers, and any claims for loss or damage must be made directly with the carrier. Tech Station will assist in providing necessary documentation for such claims, but assumes no liability for the actions or inactions of the shipping carrier.

 

 

5. Device Condition & Cosmetic Flaws

Pre-existing Conditions: Customers must disclose any known issues or damages to their device before repair. Tech Station is not liable for complications or damage resulting from undisclosed pre-existing conditions.

Cosmetic Flaws: We are not responsible for scratches, dents, dings, or other cosmetic flaws. Most devices we receive are already heavily damaged. We follow strict procedures to ensure devices leave in the same or better cosmetic condition than when they arrived, but we are not liable for perceived cosmetic issues (e.g., “this scratch wasn’t here when I dropped it off”).

 

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6. Data & Hard Drive Responsibility

Data Backup: It is your responsibility to back up all data on your device before sending it for repair. Tech Station is not responsible for any data loss that may occur during the repair process.

Waiver of Liability: By authorizing repair, you acknowledge that Tech Station is not liable for any data stored on your device. We strongly recommend backing up your data before the service. You agree that Tech Station will not be held accountable for any data loss, corruption, or damage that may occur during the repair, recovery, or transfer process.

 

 

7. Warranty Information

Limited Warranty: The limited service warranty is 20 days for LCD screen replacements, 1 year for hard drive and memory replacements, and 1 month for motherboard repairs and replacements. The warranty may be voided by further physical damage to the device, negligence, or liquid damage. The warranty applies only to the specific part we have replaced and not to any other issues or parts of the device.

Warranty Exclusions: The warranty does NOT cover a device that has been cracked again. By signing this document, you accept that a screen cannot crack on its own and that it is your responsibility to inspect the device before receiving it back from us to ensure it was not returned to you cracked. There must be a minimum of four (4) dead pixels on the LCD in order to qualify for a warranty replacement.

 

 

8. Dispute Resolution

Before taking any formal legal steps, both parties agree to:

Informal Negotiations: Attempt resolution through direct contact.

Arbitration: If unresolved, disputes will be settled through binding arbitration under applicable rules.

Limitation of Liability: In recognition of the relative risks and benefits of the project to both the Client and the Consultant, the risks have been allocated such that the Client agrees, to the fullest extent permitted by law, to limit the liability of the Consultant to the Client for any claims, losses, costs, damages of any nature whatsoever, or claims expenses from any cause or causes, including attorneys’ fees, costs, and expert witness fees and costs. The total aggregate liability of the Consultant to the Client shall not exceed the Consultant’s total fee for services rendered on this project.

 

 

 9. Walk-Ins and Appointment Policy

Appointments Are Required: All services, including drop-offs, pick-ups, and warranty-related visits, must be scheduled and confirmed in advance. This helps us provide the best service and manage our time efficiently.

No Walk-Ins: For safety and privacy reasons, anyone who arrives without a confirmed appointment may be considered trespassing. Please respect this policy and ensure your visit is scheduled beforehand.

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10. Soldering Work Is Non-Refundable

 Due to the complex and irreversible nature of soldering, all soldering services are final and non-refundable, including labor. Please be sure you understand the scope of work before authorizing these types of repairs.

 

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11. Tech Station's Policy

Free Estimates

We proudly offer free estimates. If you choose to move forward with the repair, your device will be returned after full payment is received. If you decline the repair or choose not to pay, Tech Station reserves the right to retain the device until payment is made in full.

Devices Left for Free Estimates Only

Devices dropped off solely for a free estimate (with no approved repair) must be picked up within 15 days of notification. If not collected, these devices may be responsibly recycled without further notice.

Customer Responsibility for Follow-Up

While we make every effort to contact you once your repair is completed, it is ultimately your responsibility to follow up. The 15-day window begins the moment we log your device status as “completed” in our system. Claims such as "I didn't get the voicemail" or "I missed your message" will not exempt you from this policy.

 

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12. Additional Clauses 

Third-Party Components

Tech Station may utilize high-quality third-party components when original manufacturer parts are unavailable or cost-prohibitive. While we strive to ensure reliability and performance, we do not accept liability for defects, failures, or incompatibility arising from these third-party parts. Any warranty claims related to such components must be directed to the part manufacturer.

​ Service Delays

We aim to complete repairs promptly; however, Tech Station is not responsible for delays caused by circumstances beyond our control. These may include, but are not limited to, parts availability, shipping delays, supplier disruptions, or unforeseen technical challenges.​

Customer Inspection Policy

Customers are required to inspect their devices at the time of pick-up. If any issues or concerns arise, they must be reported immediately before leaving the premises. Tech Station will not be held responsible for issues reported after the device has left our possession.​

Privacy Policy

Your privacy is important to us. Any personal information collected during the service process (e.g., contact details, login credentials) will be used strictly for repair and communication purposes. We do not share customer data with third parties, except as required by law or for shipping and service coordination.​

Customer Acknowledgement of Device Condition

Customers acknowledge that there are no “degrees” of broken beyond the fact that a device is already non-functional. For example, if a liquid-damaged device turns on 10% of the time before repair and only 5% after an unsuccessful attempt, it remains a non-functional device. A device cannot be made "more broken" if it was already compromised. Tech Station is not liable for “no-fix” repair tickets where no repairs are completed and no charges are made.​

Governing Law

These Terms & Conditions are governed by the laws of the State of New York. Any disputes arising from the use of our services shall be resolved in the appropriate courts located within New York State.​

 

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13. Acknowledgment

By authorizing Tech Station to undertake repairs on your device, you acknowledge and accept the inherent risks associated with the nature of such services. Repairs, particularly those involving intensive procedures such as soldering, carry the potential for unforeseen complications or failures. While we exercise the utmost care and professionalism, there remains a possibility that certain repairs may not be successful.

You agree that by leaving your device with us, you accept the risks that may result in further damage, malfunction, or complete failure of the device. Additionally, Tech Station assumes no liability for any loss of data or other unintended consequences that may arise during or after the repair process. It is understood that the responsibility for data backup and protection lies solely with the customer before the commencement of any repair work.

By proceeding with our services, you expressly release Tech Station from any claims related to the aforementioned risks.

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